This Shipping Policy explains how orders placed through the 3 Elements website are processed, shipped and delivered.

Standard Shipping: Free shipping is available on eligible orders. The estimated delivery period is generally 7–10 business days after order confirmation.

1. Shipping Locations

We deliver to serviceable locations across India through third-party courier and logistics partners.

Delivery availability may depend on the PIN code, product category, order size and courier serviceability.

We currently do not provide international shipping unless confirmed by our support team before placing the order.

2. Order Processing

Orders are generally processed after payment verification and order confirmation.

Order processing normally takes 1–3 business days, excluding Sundays and public holidays.

Processing may take longer for customised products, high-volume orders or products awaiting stock confirmation.

3. Delivery Time

Standard orders are generally delivered within 7–10 business days after order confirmation.

Delivery timelines may vary depending on:

  • The customer’s delivery location and PIN code.
  • Product availability.
  • Warehouse processing.
  • Courier-partner operations.
  • Public holidays and regional restrictions.
  • Weather conditions.
  • Transport disruptions or government restrictions.
  • Incorrect or incomplete shipping information.

4. Shipping Charges

Standard shipping is currently free for eligible orders delivered to serviceable locations in India.

Additional delivery charges may apply to oversized products, remote locations, special delivery requests or products requiring specialised handling.

Any applicable shipping charge will be displayed during checkout or communicated before dispatch.

5. Order Tracking

After dispatch, tracking information may be sent through email, SMS, WhatsApp or your website account.

Tracking information may take up to 24–48 hours to become active after dispatch.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

  • Recipient’s full name.
  • House, shop, office or building number.
  • Street and locality.
  • City, state and correct PIN code.
  • Active mobile number.
  • Nearby landmark, where required.

Address changes may be requested before dispatch.

Once an order has been dispatched, changing the delivery address may not be possible.

7. Delivery Attempts

Courier partners may make more than one delivery attempt.

Please ensure that the recipient is available and the registered mobile number is active.

If an order is returned because of an incorrect address, unavailable recipient or repeated refusal, reshipping charges may apply.

8. Delayed Delivery

If your order has not arrived within the expected delivery period, contact us with your order number.

We will coordinate with the courier partner and provide the available shipment status.

9. Damaged Packages

If the outer package appears torn, opened, crushed or damaged, record photographs or a video before opening it.

Report damaged, defective, missing or incorrectly supplied products within 48 hours of delivery and provide:

  • Your order number.
  • Photographs of the outer packaging.
  • Photographs of the shipping label.
  • Photographs or videos showing the product issue.
  • A short description of the problem.

10. Missing Items

If an item is missing from your package, contact us within 48 hours of delivery.

Keep the packaging, invoice and shipping label until the issue has been reviewed.

11. Split Shipments

An order containing multiple products may be delivered in separate packages or on different dates.

Separate tracking details may be provided for each shipment.

12. Contact Us

Business Name: 3 Elements

Address: Dwarkesh Farm, Shed No.16 B/s. Suramya Bunglows B/h L. G. Petrol Pump,
Raypura Road, Bhayli, Vadodara, Gujarat – 391410

Email: 3elements1992@gmail.com

Phone: +91 88669 01222

Working Hours: Monday–Saturday, 09:00 AM–05:00 PM