This Privacy Policy explains how 3 Elements, operated from Dwarkesh Farm, collects, uses, stores and protects your personal information when you visit our website, create an account, place an order, contact us or otherwise use our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following information:
- Your full name, billing address and shipping address.
- Email address and mobile number.
- Account login and profile information.
- Order details, purchased products and transaction history.
- Payment status and transaction reference details.
- Customer support messages, reviews and feedback.
- IP address, browser type, device information and website activity.
- Cookie and analytics information.
We do not directly store your complete debit card, credit card, UPI PIN, net-banking password or other confidential banking details. Payments may be processed through secure third-party payment service providers.
2. How We Use Your Information
We may use your information to:
- Process, confirm, pack, ship and deliver your orders.
- Provide order updates and delivery notifications.
- Process cancellations, returns, replacements and refunds.
- Create and manage your customer account.
- Respond to questions, complaints and support requests.
- Prevent fraudulent transactions and website misuse.
- Improve our products, website and customer experience.
- Send promotional communication where you have provided consent.
- Meet applicable accounting, tax and legal obligations.
3. Consent
We process personal information where it is necessary to fulfil your order, provide requested services, meet legal obligations, prevent fraud or where you have provided consent.
You may withdraw your consent for optional promotional communication at any time by contacting us.
4. Sharing of Information
We may share limited personal information with trusted service providers, including:
- Courier and logistics partners.
- Payment gateways and banking partners.
- Website hosting, email and technology service providers.
- Analytics and customer-support providers.
- Government or regulatory authorities where legally required.
We do not sell or rent your personal information to third parties.
5. Cookies
Our website may use cookies and similar technologies to keep products in your shopping cart, remember your preferences, understand website traffic and improve website performance.
You may disable cookies through your browser settings. However, some website features may not work correctly after cookies are disabled.
6. Data Security
We use reasonable administrative, technical and organisational safeguards to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, resolve disputes and comply with legal, accounting and tax requirements.
8. Your Rights
Subject to applicable law, you may request:
- Access to your personal information.
- Correction of inaccurate or incomplete information.
- Deletion of information that is no longer required.
- Withdrawal of consent for optional processing.
- Removal from promotional email or messaging lists.
9. Third-Party Links
Our website may contain links to third-party websites, payment gateways or social-media pages. We are not responsible for the privacy practices, content or security of those third-party services.
10. Children’s Privacy
Our website is not intended for independent use by children. Orders placed by minors should be completed with the involvement and consent of a parent or legal guardian.
11. Changes to This Policy
We may update this Privacy Policy when our services, website functionality or legal requirements change. The revised version will be posted on this page.
12. Contact Us
Business Name: 3 Elements
Address: Dwarkesh Farm, Shed No.16 B/s. Suramya Bunglows B/h L. G. Petrol Pump,
Raypura Road, Bhayli, Vadodara, Gujarat – 391410
Email: 3elements1992@gmail.com
Phone: +91 88669 01222
Working Hours: Monday–Saturday, 09:00 AM–05:00 PM